• American Express
• Apple Pay
• Diners Club
• Discover
• Elo
• Google Pay
• JCB
• MasterCard
• PayPal
• Shop Pay
• Venmo
• Visa

All our orders and your payments are handled by Shopify Payments or PayPal via the Shopify platform.

We use industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

We do not store credit card details nor do we share customer details with any 3rd parties.

We know how fast you want your packages.

With this said, our shipping department works around the clock and takes pride in our customer service to get your order to you as quickly as possible, and therefore we're unable to cancel an order once it's placed.

Any unwanted orders must be returned or exchanged once received.

How do I purchase a Gift Card?

You can purchase a Gift Card via this page on the GWL website. Gift Cards are not physically shipped, you will receive a confirmation email containing your Gift Card code which can be printed or forwarded via email.

How do I access my GWL Gift Card?

Simply enter the Gift Card code on the checkout page and the amount will be deducted off of your order total. If you bought the Gift Card for somebody else to use, not a problem! Just forward the Gift Card to them and they can use it whenever they like.

How long is my Gift Card valid for?

Our gift cards have no expiry dates!

Do I have to use the full amount in one order?

No you don't. The amount you spend will simply be deducted from your Gift Card credit. You can then use the same Gift Card code on a new order you place with us.

Can I use a Gift Card during an Outlet/Sale?

Yes!

Can I use a Gift Card & make a card payment on the same order?

Yes, you can. Please note that when returning part of the order the refund will go to the Gift Card first.

I placed an order using my Gift Card & now want to return the items

Refunds will be credited to your original method of payment. Your Gift Card will be refunded first & you can then use the original code for future orders!

Orders paid using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used, which will appear in your account within 3-5 working days.

Can I buy a Gift Card for my friend?

If you're purchasing a Gift Card for someone else, please place the order using your details (name, & email address) and forward the Gift Card to them. Alternatively, you can print off the code and give it to them this way.  

*Please note, Gift Cards can only be applied to GWL Fitness items, this will not include shipping.

We ship with FedEx and DHL.

Free Shipping is available in the continental US on all orders of $100 or more (after discounts have been applied).

All options are displayed during checkout with live rates and estimated delivery windows.

After your payment is verified, your order usually ships same day!

Once processed and shipped, the following time scales will apply under normal circumstances.

Please note we cannot be held responsible for conditions that impact the arrival date such as poor weather conditions or postal service delays or otherwise; shipping dates are out of our control once shipped.

US continental – Standard Shipping: 2-5 Business Days
US – Express Shipping: 1-2 Business Days (after shipment)
International – 7-10 Business Days (after shipment) depending upon country of destination.

Please see the Shipping Options during the checkout process for rates and delivery timescales.

Got a GWL account?

Easy! Simply login, check out your most recent order & take a look at the fulfilment status. If the order has been fulfilled, click the order info & you'll find your tracking info there.

After an order is placed, an email confirmation will be sent indicating what item(s) were purchased.

After the order is shipped, you will receive another email or sms with tracking information.

Please note when you place the order, make sure you double check both your address and email address for accuracy.

Don't have a GWL account yet?

No sweat! As soon as your order has been fulfilled, you'll receive a shipping confirmation email (and/or SMS) with shipping details. From there, you can track your order.

Please note that tracking links can sometimes take 24-48 hours to update and work after dispatch so don't panic!

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.

You should contact your customs office for specific amounts and percentages.

GWL cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

We hope you love your Girls Who Lift Gear! However, if for whatever reason you are unhappy with your purchase, we do accept returns with the following conditions as stated below.

Unfortunately, due to hygiene reasons sports masks are unable to be returned.

The customer is responsible for any return shipping costs and for obtaining tracking information as Girls Who Lift is not responsible for any lost/missing returns.

You are always welcome to exchange your return for a different size subject to availability. Please send us an email for authorization if you intend to exchange any item(s).

PLEASE SEND RETURNS/EXCHANGES WITHIN 30 DAYS OF RECEIVING ITEMS TO:

GIRLS WHO LIFT

193 South Mountain Way Drive

Orem, UT 84058

All returned items must be unused, unwashed, and free of any odors or hair particles. Please include your order number with your return. Please allow 10- 21 business days to process returns and exchanges.

International Orders

International orders can only be returned for a refund (less shipping costs).

International customers may be assessed a tariff, duty, sales tax or other fees charged by the country they reside in and is solely the obligation of the customer.

The shipping cost charged by Girls Who Lift Fitness only covers the actual cost to ship the order. Any packages refused by customer will be charged a 20% restocking fee. 

For non U.S. customers, we do not offer exchanges. However, you can reorder on our website the desired size or color. Your return will be refunded for the cost of the gear less shipping costs. 

PLEASE SEND ALL ITEMS BACK TO:

Girls Who Lift
193 South Mountain Way Drive
Orem UT 84058
USA

Please indicate your order # with the return.

We are not responsible for orders lost or misdirected due to incomplete or wrong addresses provided by customer.

After it is received by the returns department, please allow 10 to 21 business days for your refund to be applied back to your account. Once a refund is issued, the actual posting of your refund is determined by your credit card company. All inquiries should then be directed to them. 

Depending on the service & country you're returning your item(s) with, it can take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

Any returned products, will be given a full refund excluding any shipping costs.

Outside the United States, customs duties, sales taxes and shipping are non-refundable. However, you may be able to recover these by contacting your local customs office in your country directly.

Purchase can be exchanged under the following conditions:

• The exchange items must be unworn, unwashed, and free of odors and hair particles.
• The customer is responsible for the return shipping cost, however GWL will ship out the replacement at our own expense. 

If you'd like to make a return, simply mail your items back to us with a written indication included in the shipment informing us of your intentions and the size of color you wanted. Exchanges can only be made for a different size or color of the style purchased. 

PLEASE SEND RETURNS/EXCHANGES WITHIN 30 DAYS OF RECEIVING ITEM TO:

GIRLS WHO LIFT

193 South Mountain Way Drive

Orem, UT 84058

All returned items must be unused, unwashed, and free of any odors or hair particles. Please include your order number with your return. Please allow 10-21 business days to process returns and exchanges.

International Orders

International orders can only be returned for a refund (less shipping costs).

International customers may be assessed a tariff, duty, sales tax or other fees charged by the country they reside in and is solely the obligation of the customer.

The shipping cost charged by Girls Who Lift Fitness only covers the actual cost to ship the order. Any packages refused by customer will be charged a 15% restocking fee. 

For non U.S. customers, we do not offer exchanges. However, you can reorder on our website the desired size or color. Your return will be refunded for the cost of the gear less shipping costs.

On the very rare occurrence that you receive gear that is damaged or defective, please contact us at customerservice@gwlfitness.com.

Please provide us with the following:

• Your order number (#).
• Photographs of the gear and the damaged/defective area(s).

After we review the email, we will get back to you and put things right as soon as we possibly can.

We can't always give a heads up about product restocks as it's always subject to change.

To be the first to find out restock dates, keep a close eye on our social media, sign-up to our newsletter at the bottom of this page and join our Text Message VIP Club.

Yes, your information is kept private and confidential.

We do not rent or sell this. 100% security is important to you, and it's important to us.

If you've checked the FAQs above and your question still hasn't been answered then reach out to us via our contact form here.

We do our best to respond within 24-48 hours, however during sale events please note we may take a little longer – but we haven't forgotten you!