Our new Returns & Exchanges portal is launching soon.
Until then, contact our team and we'll get you set.
RETURNS AND EXCHANGES
All items must be returned within 30 days of delivery to be eligible for a refund issued (less shipping costs) back to your mode of payment.
The customer is responsible for any return shipping costs and for obtaining tracking information as Girls Who Lift is not responsible for any lost/missing returns.
If an item ordered received free shipping and a refund is requested, seven dollars will be subtracted from the refunded amount to cover the shipping charge.
Any orders returned to us due to an incorrect or incomplete address provided by the customer or refusal to accept may be subject to a 20% restocking fee. After we receive the item back, a store credit will be issued that can be used to repurchase that item on our website.
You are always welcome to exchange your return for a different size subject to availability. Exchanges can only be made for a different size or color of the style purchased. You must send us an email for authorization on any exchanges prior to sending back the exchanged item(s).
All returned items must be unused, unwashed, and free of any odors or hair particles and with original plastic packaging in tact , if any. Please include your order number with your return. Please allow 7-20 business days to process returns and exchanges.
International orders can only be returned for a refund (less shipping costs). International customers may be assessed a tariff, duty, sales tax or other fees charged by the country they reside in and is solely the obligation of the customer. The shipping cost charged by Girls Who Lift only covers the actual cost to ship the order. Any packages refused by customer will be charged a 20% restocking fee. Depending on country of destination, estimated delivery times can be anywhere between 7-45 days.
For non U.S. customers, we do not offer exchanges. However, you can reorder on our website the desired size or color. Your return will be refunded for the cost of the gear less shipping costs.
PLEASE SEND RETURNS/EXCHANGES WITHIN 30 DAYS OF RECEIVING ITEM TO:
Girls Who Lift Inc
193 S Mountain Way Dr
Orem , Ut 84058
Orders returned after 30 days of receipt will not be accepted.
Please Include order number with your return.
If you have any questions regarding our shipping and return policies please contact us at firstname.lastname@example.org
Keep on lifting!