Our new Returns & Exchanges portal is launching soon.
Until then, contact our team and we'll get you set.
RETURNS AND EXCHANGES
If for any reason you are unhappy with your purchase, return within 14 days of receiving your item and we will issue you a refund (less shipping costs) back to your mode of payment. Please indicate the order number with the return. The customer is responsible for any return shipping costs and for obtaining tracking information as Girls Who Lift is not responsible for any lost/missing returns.
Any orders returned to us due to an incorrect or incomplete address provided by the customer will be subject to a 20% restocking fee. Refunds can only be issued after the package is returned to us. We are not responsible for packages lost during the return.
You are always welcome to exchange your return for a different size subject to availability. Exchanges can only be made for a different size or color of the style purchased. You must send us an email for authorization on any exchanges prior to sending back the exchanged item(s).
All returned items must be unused, unwashed, and free of any odors or hair particles. Please include your order number with your return. Please allow 5-10 business days to process returns and exchanges.
All exchanges and returns of swim wear must have protective wrap securely in place in the bikini area. If it is not, due to hygiene reasons, we will be unable to accept them back. Unfortunately, due to hygiene reasons sports masks are unable to be returned.
International orders can only be returned for a refund (less shipping costs). International customers may be assessed a tariff, duty, sales tax or other fees charged by the country they reside in and is solely the obligation of the customer. The shipping cost charged by Girls Who Lift only covers the actual cost to ship the order. Any packages refused by customer will be charged a 20% restocking fee.
For non U.S. customers, we do not offer exchanges. However, you can reorder on our website the desired size or color. Your return will be refunded for the cost of the gear less shipping costs.
PLEASE SEND RETURNS/EXCHANGES WITHIN 14 DAYS OF RECEIVING ITEM TO:
Girls Who Lift Inc.
2720 Dundee Rd
Northbrook Il 60062
Orders returned after 14 days of receipt will not be accepted unless prior authorization has been given.
Please Include order number with your return.
If you have any questions regarding our shipping and return policies please contact us at firstname.lastname@example.org
Keep on lifting!